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"Sorry, we tin't connect to your account. Please endeavor again later" fault when you activate Part from Office 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Customer

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this modify, read this blog post.

Summary

This article discusses how to troubleshoot the activation problems in Microsoft Office from Function 365. Activation fails and yous receive i the following mistake messages:

We are unable to connect right now. Delight check your network and try once again afterwards.

Sorry, nosotros can't connect to your business relationship. Please try again later.

More than data

This effect might be caused past ane of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is stock-still. If not, go along to the next step.

Footstep 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Back up and Recovery Assistant app runs on Windows PCs and tin help you lot identify and set activation issues with Office 365.
Function 365: Apply the Support and Recovery Assistant for Role 365

Step 2. Check whether you're backside a proxy server

Are you behind a proxy server? If you're non sure, ask your administrator. If so, y'all (or your administrator) might have to change the proxy settings for Windows HTTP clients. To practise this, follow these steps:

  1. Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, correct-click cmd.exe in the list, and and so click Run as administrator.
  2. Blazon the following command, and then press Enter: 
                      netsh winhttp prepare proxy < Address of proxy server >

Step 3. Check whether you're backside a firewall

Are yous behind a firewall? If you're not certain, enquire your ambassador. If you're behind a firewall, it might accept to be configured to enable admission to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://world wide web.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Cheque your software's documentation for instructions or ask your administrator to practice this for you.

For more than information about Microsoft 365 Apps for enterprise URLs and IP addresses, run into the following Microsoft article: Function 365 URLs and IP accost ranges

Pace 4. Bank check whether you have the appropriate license

  1. Sign in to the Part 365 portal.
  2. Click Settings and and so click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If you encounter The latest desktop version of Office, and so you take an Office subscription assigned correctly.
  5. If you don't see The latest desktop version of Office, contact your ambassador or see the Office article What Role 365 business product or license do I accept?

Footstep v. If you lot previously activated an Office 2013 program on the computer, try to remove the existing production key

To manually remove existing product keys for an Office 2013 program, follow these steps:

  1. Open a Command Prompt window, type ane of the post-obit commands, and so printing Enter:

    • If you're running 64-bit Windows with 32-bit Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Role\Office15\ospp.vbs" /dstatus

    • If you're running 32-scrap Windows, or running 64-bit Role with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Wait for and locate the last v characters of the installed product key.

  3. Remove all product keys. To remove a product primal, type the following control and then printing Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of production primal>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Office 15, OfficeProPlusSubR_Subscription edition  LICENSE DESCRIPTION: Office 15, TIMEBASED_SUB aqueduct  EXPIRATION: 10/11/2013 4:59:59 PM  LICENSE Status: ---NOTIFICATIONS---  ERROR Code: 0xC004F005  Fault Clarification: The Software Licensing Service reported that the product key  does not match the production key for the license.  Final v characters of installed production key: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Role\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Office xv, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, run across the post-obit Microsoft Cognition Base of operations articles:

  • Troubleshoot installing Function
  • Unlicensed product and activation errors in Function

Still need help? Become to Microsoft Community.

funkmiturie.blogspot.com

Source: https://docs.microsoft.com/en-us/office/troubleshoot/activation/issue-when-activate-office-from-office-365

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